Pulse — know how your customers feel, in real time.
Pulse turns raw feedback — reviews, support tickets, NPS comments, social posts and survey text — into a live pulse score, the themes driving it, and the at-risk accounts you should call today. Paste a stream of feedback below and watch the engine read it, line by line.
Paste feedback. Get a pulse.
One feedback item per line — a review, ticket, NPS comment or survey response. We pre-loaded a realistic SaaS mix so you can hit Analyze right away.
Feedback stream
reviews · tickets · NPS · socialPulse score
0–100 compositeDistribution
promoters · passives · detractorsSentiment of every item
What's driving the pulse
theme clusteringWhat customers love
What to fix
Top themes overall
At-risk · call these today
most negativeHighlights · your champions
most positiveEvery item, scored
0 analyzedOne engine. Client-side here — server-side in production.
Pulse ingests each feedback line, tokenizes it, and scores sentiment with a real lexicon model — signed cue words, negation handling (a negator flips the next cue), intensifiers (very, extremely) and dampeners (slightly, kind of). Each item gets a score in −1…1, labeled positive / neutral / negative by threshold. It then theme-clusters the corpus against domain keyword groups (pricing, performance, reliability, support, usability, onboarding, features, docs) and rolls everything up into one pulse 0–100 plus an NPS-style number, promoter / passive / detractor split, and ranked at-risk and highlight lists.
The exact same logic runs in production. The @artai/services-api service runs this identical engine server-side over your live feedback streams — review platforms, your help desk, NPS surveys, social and webhooks — so the numbers you see in this booth demo are the numbers you'd get at scale. Promoter when score ≥ 0.4, detractor when score ≤ −0.2; pulse blends mean sentiment with the promoter/detractor skew. Deterministic, explainable, no black box.
Support
Surface the angriest tickets first and route by theme before they escalate.
Product
See which features customers love and which bugs are dragging the pulse down.
CX / CS
Watch account health and get a daily list of at-risk customers to call.
Brand / Social
Track how sentiment moves across reviews and social in near real time.
Markets
Read the mood of a market or ticker from news and chatter, the same way.
One company, three engines.
Pulse reads sentiment, ARTAI reads markets, and the Helpdesk acts on it. Explore the rest of the Smritixs stack — or get pricing and the investor story.