Helpdesk — every ticket triaged, routed and escalated in milliseconds.
It classifies category and severity, detects churn risk, routes to the right team with an SLA, and drafts an empathetic first reply. No backend, no waiting — the triage engine runs entirely on this page, fully offline.
Triage console
CLIENT-SIDE ENGINETriage result
AWAITINGFill the ticket and hit Triage ticket — or tap an example. You'll get category, severity, a priority score, churn risk, routing, SLA and a drafted reply.
Throughput
A live queue, triaged the instant it lands
A sample of incoming tickets, auto-triaged by the same engine — severity, routing team and SLA assigned in milliseconds, before a human ever opens them.
Incoming · auto-triaged
— tickets/min−64%
Faster first response — the right team is paged before the ticket is even read.
−81%
Fewer SLA breaches — P1 outages and angry VIPs jump the queue automatically.
+27
CSAT points — every reply opens with empathy and a concrete next step.
One engine, every signal.
Helpdesk Triage is part of the Smritixs intelligence suite — pair it with Pulse for product signals, or watch ARTAI run markets intelligence live.